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This person will be responsible for delivering technical support to developer communities with a focus on database application development. This group handles all technologies that are used to connect to a database from other Microsoft Development Products such as Visual Basic, Visual C++, _VBScript, Visual C#NET and Visual Basic .NET. This position's primary focus will be to ensure that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, the candidate will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. They will develop a relationship with their technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support. Support services will be provided for a broad range of customers from small development shops and independent software vendors to Fortune 500 companies Support services are provided through a number of channels including telephone, email, public and private newsgroups, and the Internet. Other responsibilities include identifying and documenting issues with Microsoft products and technologies, developing sample code, and ensuring the highest levels of customer satisfaction.

Roles and Responsibilities
· Communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software.
· Analyze problems and develop solutions to meet customer needs; may involve writing code.
· Participate in daily triage meetings to share knowledge with other engineers and develop efficient customer solutions.
· Learn prerelease products in area(s) of support responsibility in order to support them when released.
· Identify and report both software bugs and customer suggestions.
· Learn entire product or product family supported and continually improve personal knowledge and skills.

Skills/Knowledge
Minimum:
Excellent communication skills - spoken and written English
Excellent knowledge and demonstrated industry programming experience in C or C++ and/or Visual Basic 6.0
Knowledge and demonstrated experience with Visual Basic .NET and/or C# .NET
Knowledge and experience with VB Script as used in ASP programming
Knowledge and experience with Microsoft database access technologies such as ADO, RDO, DAO, RDS, ADO.NET, ODBC and OLEDB
Strong Relational DataBase Management System (RDBMS) knowledge and experience. (ORACLE, DB2, SQL, Sybase, MySQL)
Knowledge of Microsoft(r) SQL Server versions 2000 and 7.0
Knowledge of Microsoft Windows Operating Systems
Demonstrated customer service skills
Ability to work well in a team environment
Effective learning skills (self-study and in a class room environment)
Excellent troubleshooting and problem-solving skills

Preferred:
MCP Certified in at least one of the Microsoft Programming Technologies
Microsoft Certified Application Developer and/or Microsoft Certified Solution Developer and/or Microsoft Certified Database Administrator certification
Similar Certifications in other high end RDBMS product
Product support experience

Education
The ideal candidate will have a four-year degree in C.S. or Masters Degree in C.S., or the equivalent in work experience combined with some product support experience. One year of experience in software development is preferred. Experience with client-server, multi-tier, or Internet application architecture and development as well as prior customer service experience is a plus.

Todd Johnson
Technical Recruiter
Volt Technical Services
800-5